Job Summary
Responsible for overseeing daily salon operations, leading staff to deliver excellent service, managing schedules, and ensuring a clean, welcoming environment that drives client satisfaction and business success.
Responsibilities
- Lead and supervise hairstylists, receptionists, and other staff to ensure effective performance of their duties
- Create and manage work schedules to optimize staff availability and salon operations
- Assign tasks to team members to maintain smooth workflow and service quality
- Monitor employee performance and provide feedback to support professional growth and service consistency
- Participate in hiring, training, and mentoring new staff to uphold salon standards
- Greet clients warmly and handle inquiries to enhance customer experience
- Resolve client complaints professionally to maintain satisfaction and loyalty
- Maintain a clean, hygienic, and welcoming salon environment to meet health and presentation standards
