Hair Salon Manager

Job Descriptions

• Manage the overall operations of the branch, ensuring smooth daily workflow and excellent customer service standards.
• Lead, supervise, motivate, and develop the branch team to achieve sales targets and operational objectives.
• Monitor branch performance, including sales revenue, customer retention, productivity, and profitability.
• Conduct professional scalp and hair assessments to evaluate customers hair and scalp conditions.
• Provide personalized hair care consultations and recommend suitable products, treatments, and service packages.
• Ensure all treatment services are delivered professionally and consistently according to company standards.
• Handle customer inquiries, feedback, and complaints promptly to maintain high customer satisfaction.
• Follow up with customers on treatment progress and service outcomes.
• Plan staff schedules, oversee attendance, and ensure adequate manpower coverage.
• Maintain accurate customer records, treatment histories, and progress tracking.
• Promote membership programs, promotional campaigns, and new services to drive customer engagement and retention.
• Oversee inventory management, including stock ordering, replenishment, stock counts, and product control.
• Ensure compliance with hygiene, safety, operational, and company policies.
• Manage cashiering functions, daily sales reconciliation, and branch financial records.
• Coordinate with the marketing team on promotional activities, social media content creation, filming, live streaming, and marketing events.
• Train, coach, and mentor team members to improve technical skills, product knowledge, and sales performance.
• Prepare operational, inventory, and sales reports for management review.
• Support new branch openings, staff deployment, and business expansion initiatives when required.
• Perform any other duties assigned by management.

Requirements

• Minimum 2 years of experience in the hair care, scalp care, or related service industry, with at least 1 year in a supervisory or managerial role.
• Strong leadership, team management, and people development skills.
• Proven track record in achieving sales targets and driving branch performance.
• Good knowledge of scalp care treatments, hair care services, and related products.
• Excellent communication, interpersonal, consultation, and customer service skills.
• Strong problem-solving abilities and customer complaint-handling experience.
• Sales-driven, self-motivated, and customer-focused mindset.
• Proficient in branch operations, inventory management, and basic financial administration.
• Ability to work retail hours, including weekends and public holidays.
• Proficient in Microsoft Office and customer management systems is an advantage.
• Willing to attend training programs and support branch expansion or relocation when required.