Main Duties and Responsibilities:
The Guest Support Executive is responsible for ensuring smooth reservation processes, providing exceptional guest service, and supporting the front office team in maintaining operational efficiency. This role involves handling bookings, coordinating with internal departments, managing guest requests, and ensuring all reservation activities comply with the hotel's standards and policies.
Key Responsibilities:
- Manage daily reservations, ensuring accuracy and timely confirmation of bookings.
- Assist guests with inquiries, booking notifications cancellations, and special requests in a professional and courteous manner.
- Coordinate with Front Office, Housekeeping, and other departments to ensure guest requirements are met.
- Maintain accurate guest records, reservation logs, and related documentation in the system.
- Monitor room availability and provide reports on occupancy, bookings, and forecasts as needed.
- Handle guest feedback and resolve reservation-related issues promptly and effectively.
- Support audits, system updates, and compliance checks related to reservations and guest data.
- Ensure all reservation processes comply with hotel policies, operational standards, and regulatory requirements.
- Ensure all F&B activities align with hotel policies, operational standards, and regulatory requirements.
Job Requirement:
- Minimum Diploma in Hotel Management, Business Administration or relevant discipline.
- Minimum of 2 years relevant experience.
- Basic knowledge in OPMS and all related systems.
