Responsibilities:
1. Guest Services
- Greet all guests upon arrival and departure with warmth and professionalism.
- Assist with the loading and unloading of guest luggage.
- Offer information about hotel services, amenities, and in-house facilities.
- Provide accurate directions and respond to inquiries about local attractions, dining, shopping, and events.
- Anticipate guest needs and provide personalized assistance and recommendations.
- Escort guests to rooms and explain room features when needed.
2. Loyalty Programme & VIP Guest Management
- Assist in managing the hotel's loyalty programme (e.g., GHA DISCOVERY), including enrolment, profile updates, and benefit explanations.
- Ensure VIP guests receive personalized, seamless service from arrival to departure.
- Maintain updated knowledge of VIP guest preferences and stay histories.
- Coordinate with Front Office, Housekeeping, In-Room Dining, and other departments to ensure VIP room arrangements and amenities are in place.
- Follow up on special requests, celebrations, and loyalty entitlements to create memorable experiences.
3. Arrival and Departure Coordination
- Facilitate efficient luggage drop-off and retrieval during check-in/check-out.
- Coordinate with Front Desk to manage guest flow during peak periods.
- Ensure timely delivery and collection of luggage to/from guest rooms.
- Handle room moves, lost luggage, and transportation of packages when required.
4. Transportation Services
- Arrange taxi, limousine, or other transport services for guests.
- Provide accurate information on public transport routes, fares, and schedules.
- Assist with airport transfer arrangements, car rentals, or group transport needs.
5. Communication & Coordination
- Maintain effective communication with all hotel departments to relay guest preferences and requests.
- Ensure the Bellman is informed about daily functions, events, as well as arrivals for VIPs and groups.
6. Safety & Security
- Monitor activities in the lobby and driveway and report any suspicious behaviour immediately.
- Enforce security protocol and procedures to ensure the safety of hotel guests and associates.
- Handle guest belongings responsibly and ensure secure storage when necessary.
7. Lobby & Driveway Management
- Maintain a clean, welcoming, and organized lobby environment.
- Assist with traffic flow and guest movement at the main entrance and driveway.
- Report maintenance, cleanliness, or safety issues to relevant departments promptly.
8. Teamwork & Support
- Collaborate with other bellmen and hotel staff to ensure a cohesive and efficient operation.
- Provide support to teammates during high occupancy or special events.
- Participate in departmental meetings and training to stay updated on procedures and standards.
Requirement
- Applicant with PLRD license and/or possesses good knowledge of Opera cloud system will be at an advantage
- Min GCE O or N level and some supervisory skills.
- High level of flexibility and adaptability
- Excellent Communication skills, written & spoken
- Able to work on rotating shift including weekends and/or Public Holidays
PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.
We regret that only shortlisted candidates will be notified.
