Perform WWW Guest Services Operations, which includes ticketing, turnstile operations, merchandise, Pickle Splash, locker and cabana operations
Welcome guests and provide friendly, professional assistance at all guest touchpoints
Handle guest enquiries, feedback, and complaints promptly and professionally
Provide accurate information on park attractions, facilities, promotions, and operating hours. Proactively engage guests to enhance their overall park experience
To perform ticketing transactions & frontline service operations where required, including provision of best deals and offers to guests and upselling Wet & Wild Premium Membership and other services
Keep abreast of promotional activities and schemes of the Company and its related companies
Support the management of guest facilities such as lockers, cabanas, and rental items.
Support Park activities, games, and guest engagement programs when required
To support daily administrative department operations reporting for Guest Services
Assist the Supervisor in Guest Services operations processes and procedures
Perform any other duties as and when assigned
Requirements
Higher Nitec/Nitec in hospitality/tourism management
1 - 2 years of relevant experience
Basic computer literacy for ticketing and operational systems
Good communication and interpersonal skills
A good team player
Comfortable working in an outdoor environment and able to work on weekends and public holidays
