Guest Services Officer

Duties and Responsibilities

. Attend to all guests check-in by confirming reservations, assigning room, issuing and activating room key.

. Attend to guests check-outs including resolving any late and disputed charges.

. Process all payment types such as room charges, cash, checks, debit, or credit.

. Assist guests with directions and information regarding property and local areas of interest.

. Coordinate with Housekeeping to track readiness of rooms for check-in.

. Attend to all guests requests and queries promptly, politely and efficiently.

. Ensure a high level of customer service is consistently maintained to ensure guests satisfaction.

Requirements

. Previous Front Office experience in a similar environment will be an advantage

. Working knowledge of Opera is preferred

. Team player but also able to work independently

. Customer oriented with a pleasant disposition

. Able to multi task and thrive in a fast paced environment

. Able to work on rotating shifts, weekends and public holiday