Job Summary
To ensure all guest requests are met and strive to exceed guest expectations in every encounter.
Responsibilities
- Perform front desk duties including check-in, check-out, currency exchange, credit checks, guest folio checks, guest profile maintenance, and room allocation following departmental standards.
- Handle concierge duties such as making sightseeing and dining reservations, booking tickets, assisting with transportation requests, and providing luggage assistance within legal and departmental guidelines.
- Manage telephone duties by answering enquiries, monitoring internal job requests, ensuring timely wake-up calls, and handling emergency communications within the hotel.
- Make daily courtesy calls to in-house VIP guests to ensure a pleasant stay and resolve any issues promptly.
- Coordinate with Housekeeping to monitor room turnover, bedding arrangements, and room conditions.
- Inspect showrooms and VIP arrival rooms to maintain quality standards.
- Verify that registration cards and guest profiles are updated and complete.
- Check cashier closure procedures and verify float counts accurately.
- Promote and manage daily up-selling of rooms and food & beverage services.
- Assess work processes and recommend improvements to enhance efficiency and service quality.
- Manage and control printing and stationery consumption to minimize wastage.
- Requisite collaterals and stationery supplies as needed
- Perform other reasonable tasks and responsibilities to meet business needs and fulfill the role.
