Sell, register and assign rooms to incoming guests, ensuring that registration cards are properly filled up. Check out departing guests based on the established procedures
Inform other Departments and Outlets of arrivals, room changes checkouts and special arrangement
Handle all guest enquiries referred to them either over the telephone or personally
To action on requests or requirements of incoming guests to ensure guest satisfaction and smooth operation
Maintain a friendly, neat, pleasant and professional image to guests
Provide courteous services to guests and responds promptly and tactfully to guest's complaints, requests and enquiries
To be kept informed of all functions, events, and promotions going on in the hotel
Handle simple function of cashiering based on the established procedures
Welcome and escort guests to room. Explain in room features and facilities
