Guest Services Agent

Main Responsibilities

. To provide a courteous and professional service at all times.

. Welcome guests in a friendly, prompt and professional manner.

. To process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures

. To provide information about hotel services and amenities

. To ensure all guests information are strictly confidential for use by authorized personnel only

. Attend to guest request and complaints and provide guest with feedback, when necessary to ensure guests satisfaction

. To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.

. To maintain good working relationships with your own colleagues, and all other departments.

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Requirements

. Secondary education

. A positive and keen to learn attitude

. Passion to deliver exceptional levels of guest services

. Able to multi-task and detail oriented

. Good interpersonal and communications skills

. Able to work shift, weekends and public holidays

. Competent in MS Office applications.

..We regret to inform that only shortlisted candidates would be notified. ..