Custom Field 3: 16936
Guest Service Officer (Serviced Residences Cluster)
Responsibilities
- Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests complaints, requests and inquiries.
- Provide courteous and efficient service, striving to fulfill each guests request whenever possible. Ensure all telephone calls are promptly handled within three rings.
- Handle cashiering functions and adhere to the residence's Standard Policies & Procedures.
- Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
- Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
- Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
- Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.
- Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard.
- Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Available Locations
- Quincy House Singapore
- Oasia Residence Singapore
- Village Residence Hougang
Requirements
- O-Level or equivalent
- Willing to work rotating shifts, weekends and Public Holidays
- Positive attitude with outgoing personality and good communication skills
- Experience in hospitality and knowledge of HMS will be advantageous
