Registering of guests and to assign room, accommodating special requests whenever possible.
Verifies the guest's method of payment and follows established credit-checking procedures.
Carry out regular checks of all areas, such as food counter, shower room, toilet, internet area to ensure cleanliness and tidiness at all times and the functionality of all facilities.
Overall, to achieve higher satisfaction level to Company's target(s) set from time to time and conduct continual improvement to achieve the highest customer satisfaction level.
Job Requirements
Customer-orientated with a pleasant disposition and the ability to work in a fast-paced environment
Ability to multi-tasking while maintaining a positive attitude when working with guests and team members
Computer literate and able to navigate through the company system
Outgoing, good communication, interpersonal skills, active listening and showing empathy
