Guest Service Assistant Team Lead

• Opening and closing of POS system
• Check and update briefing notes
• Activate and deploy up to 10 - 16 staff per day
• Arrange for training or other admin for new trainees
• Inventory check and update
• Daily summary report
• Daily gallery checks
• POS report checks (tally with Certis report)

The Requirements

• Strong interpersonal skills, preferably bilingual
• Proficient in Microsoft Office, Point of Sale Systems, and digital technologies
• Experience in handling various payment modes
• 2 years of front line/ customer service experience, preferably in hospitality
• Skilled in service delivery, problem resolution, and service recovery
• Good telephone etiquette and communication skills
• Flexible in customer interactions in a front-facing role
• Willingness to work on weekends and public holidays