Guest Relationship Officer

Job Description:

• Oversee service quality and deliver a high-end dining experience

• Build and maintain relationships with VIP and key customer

• Implement and improve service standards and procedures

• Manage, train, and schedule the service team

• Handle daily operations and customer feedback

• Collaborate with kitchen and internal teams to ensure smooth operations

• Monitor and improve service KPIs (e.g. customer satisfaction, repeat visits)

Job Requirement:

• At least 3 years of experience in F&B or hospitality (mid-to-high-end preferred)

• Experience in fine dining or upscale Chinese restaurant is an advantage

• Strong customer service and problem-solving skills

• Team management and training experience

• Fluent in English ability to communicate in Chinese-speaking environments to support business needs

• Well-groomed with a professional demeanor

• Able to work in a fast-paced environment