Guest Relationship Officer

Job Description:

• Engage and provide excellent customer service to ensue pleasant dining experience
• Welcomes and greets customers
• Build and maintain positive relationships with guests and loyal customers
• Build rapport with customers and manage their needs and expectations
• Attend to customer's enquiries, propose menu, prepare quotation and coordinate events
• Ensure smooth coordination between front-of-house and kitchen teams
• Monitor customer satisfaction and provide feedback to management
• Provide accurate information about menu items, promotions, and services
• Any other ad-hoc jobs or duties assigned by the Manager from time to time

Job Requirement:

• Diploma or certification in Hospitality or related field
• Customer Service: Previous experience in customer service, ideally within the food and beverage industry.
• Organizational Skills: Must be able to handle multiple tasks simultaneously and manage members/guests needs effectively.
• Previous experience in customer service or F&B industry preferred
• Strong communication and interpersonal skills
• Positive attitude with a customer-first mindset
• Ability to work in a fast-paced environment
• Good problem-solving and conflict resolution skills
• Able to work shifts, weekends, and public holidays