Guest Relations Officer (Part-timer) (Gilmore, Rempapa)

Fresher

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Early Applicant

Job Description

Responsibilities

Assist as the first point of contact for guests through phone, email, or online bookings
Attend to inquiries and direct them to the relevant department when needed
Answer calls, record reservations, and update booking details
Assist with POS transactions, ensuring bills are accurate before presenting to guests
Assist in set up of tables and service areas according to SOP
Attend to guest feedback politely and escalate to supervisors when necessary
Carry out other duties as assigned by Management

Requirements

Previous experience in customer service, call centre, or restaurant settings is preferred
Excellent communication skills; verbally and in writing
Basic knowledge on commonly used reservations system
Flexibility and commitment to work shift hours, weekends, and public holidays