Guest Relations Officer

Position 职位 - Guest Relations Officer 客户关系专员

Annual Leave 7 Days onwards

Singaporean& PR only

Job Scope & Key Responsibilties

Key Responsibilities 主要职责

. Welcome clients warmly and provide a professional first impression of the Company.

热情迎接客户,展现公司专业的第一印象。

. Meet clients at the designated MRT station or agreed meeting point and escort them safely to the outlet.

在指定地铁站或约定地点接待客户,并安全引导至门店。

. Contact clients prior to their appointment to confirm arrival time and provide directions where necessary.

在预约前联系客户确认到达时间,并在需要时提供.线指引。

. Assist clients with wayfinding and ensure they arrive at the outlet in a timely manner.

协助客户指.,确保客户准时到达门店。

. Provide basic information about the Company's services, promotions, and facilities when required.

根据需要向客户介绍公司的服务、促销活动及设施信息。

. Ensure a smooth and pleasant customer experience from arrival until handover to the outlet team.

确保客户从到达至交接给门店团队期间拥有顺畅且愉快的体验。

. Coordinate closely with outlet staff regarding client arrivals, appointments, and any special requests.

与门店员工紧密配合,协调客户到达、预约安排及特殊需求。

. Monitor appointment schedules and promptly communicate any delays or changes to the outlet.

监控预约时间表,并及时向门店反馈任何延误或变动。

. Assist with customer registration, queue management, and appointment coordination when required.

在需要时协助客户登记、排队管理及预约安排。

. Handle customer enquiries professionally and escalate complaints or service issues to the appropriate personnel.

专业处理客户咨询,并将投诉或服务问题上报相关负责人。

. Support outlet operations during non-peak periods, including administrative or customer service duties as assigned.

在非高峰时段协助门店运营,包括行政或客户服务相关工作。

. Maintain a neat, professional appearance and uphold the Company's customer service standards at all times.

始终保持整洁专业的形象,并遵守公司的客户服务标准。

. Comply with all Company policies, procedures, and workplace safety requirements.

遵守公司所有政策、流程及工作场所安全规定。

. Perform any other duties and responsibilities assigned by Management from time to time.

完成管理层不时安排的其他工作职责。

Requirements 任职要求

. Good communication and interpersonal skills.

具备良好的沟通及人际交往能力。

. Friendly, approachable, and customer-oriented.

亲切友善,具备良好的服务意识。

. Able to walk between MRT stations and outlets as required.

能够根据需要在地铁站与门店之间步行。

. Punctual, reliable, and well-groomed.

守时可靠,仪表整洁得体。

. Able to work weekends, public holidays, and on a rotating schedule if required.

能够在周末、公共假期及轮班制工作(如有需要)。

. Prior experience in customer service, hospitality, retail, or the wellness industry is preferred but not essential.

有客户服务、酒店、零售或美容/养生行业经验者优先,但非必须。