Job Summary
Reporting to the Sales & Gallery Support Manager, the incumbent will work at the Sales Gallery and receive guests arriving to attend the sales preview. He/She will also be responsible for guest check-in, customer service, guest confirmation, gift distribution, reporting, ensuring that effective costs measures are maintained as well as administrative duties.
Core Work Activities
- Promote good working relationships between the Sales Gallery and all other departments, ensuring clear lines of communication are maintained.
- Maintain a professional and high standards of appearance and demeanor.
- Lead by example by maintaining high standards and professional leadership, inspire, motivate and be an active hands-on participant.
- Assist the Sales Manager in the overall efficient operation of the Sales Gallery as well as generation of reports.
- Respond to and manage in a timely manner any guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Customer Delivery.
- Ensure all guests are greeted and registered in a timely manner, and that all gallery administrative support associates provide the highest level of guest service in their interaction with tour guests at all times.
- Ensure that all cash operation accounts are regularly checked and audited and any discrepancies are immediately reported to the Finance department and Sales Manager.
- Ensure that Sales Gallery facilities, property and assets are maintained to a high standard at all times.
- Managing inventories and ordering and invoices of items in Gallery.
- Completing reports required for sales and encore operations.
- Any other tasks as deemed productive and required by the Sales & Gallery Support Manager/Assistant Gallery Manager and the Sales Manager.
- To prepare welcome bags to hotels for Preview Packages overseas guests.
- Handling monthly auditing with Finance team.
- Gallery administration tasks on adhoc basis as assigned.
Candidate Profile
- Candidates with diploma and above preferred, though not an essential requirement.
- Minimum 1-2 years experience in customer service and preferably in hospitality industry.
- Proficiency in spoken and written English and Mandarin is required as the role involves communicating with and responding to guest enquiries in both languages.
- Good Computer proficiency.
- Must be available to work the following working hours:
- Wednesday to Friday: 3pm to 11pm
- Saturday and Sunday: 10am to 7pm
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
