Details:
- Shift Hours: Morning (7am-4pm), Afternoon (1.30pm-10.30pm), Mid (10am-7pm), Night (10.15pm-7.15am)
- 5 Days a week (including weekends)
- Central area
Duties:
- Welcomed guests and handled check-in and check-out procedures efficiently
- Built strong guest engagement by anticipating needs and maintaining attentive service throughout their stay
- Delivered high-quality customer service by addressing guest requests and concerns and coordinating with internal teams for timely resolution
- Managed reservations, email inquiries, room inventory, and room assignments during shifts
- Coordinated with Revenue and internal stakeholders to support pre-arrival arrangements for VIPs, corporate clients, and group bookings
- Monitored and optimised room inventory to support new sales opportunities and reservations
- Promoted extended stays and upsold services to achieve individual and team sales targets
- Identified opportunities for service improvement and personal development
- Maintained accurate guest records in PMS and relevant systems
- Ensured full compliance with SOPs, service standards, and operational guidelines
Requirements:
- Minimum of 1 year of experience in a similar role in the hospitality or customer relations industry
Interested Applicants, please click Apply Now
Chow Zi Qing
R2199258
Revup Proservices Pte Ltd
EA.24C2366
