GUEST RELATIONS OFFICER

Welcome and greet all visitors including tenants and their guests.

Oversee the concierge counter and handles all tenants/residents/guests inquiries.
Handle complaints and suggestions with professionalism.
Assist in administrative support to management office whenever necessary.
Ensure visitors are signed in and out via Trace-Together and/or visitor management books.
Assist and handle all types of deliveries such as parcels, food, documents, etc.
Notify hosts that their guests have arrived.
Direct visitors to their meeting venue.
Refuse entry to persons who have not been pre-registered or where the host is not contactable.Answer and respond to incoming calls and emails.
Keep the reception area clean and tidy.
Handle other general ad-hoc duties as assigned.