Guest Relations Manager (Front Office)

2-5 years
3800 - 4000 SGD monthly
16 days ago
Job Description

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities:

Sales Management

  • Manage team members and ensure quality service provided to guest
  • Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Provide a creative Cousu Main experience to all guests
  • Ensure all VIP rooms are checked upon arrival with accurate amenities/set ups
  • Ensure all guests are welcome/farewell in a personalized manner VIPs to be escorted to the room to introduce hotel facilities
  • Ensure the welcome drink corner is always clean and ready
  • Assist guests in the lobby during busy periods and whenever required
  • Collect some guest feedbacks in order in the lobby when he/she has the opportunity, and will as well update all the Guest Comments in the Opera Guest History.
  • Ensure the lobby is neat at all times
  • Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
  • Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.
  • Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
  • Carry out reception duties as required
  • Provide a smooth and timely check in/out for all guests
  • Ensure that guest request/s are being followed up promptly and efficiently throughout their stay following up with traces
  • Provide all guest with accurate and in-depth information upon their request good knowledge of products, services, pricing, special promotional offers and special events

Key Job Requirements

  • Diploma in Tourism / Hospitality Management
  • Minimum of 3 years of experience in a similar capacity with proven track records
  • Excellent reading, writing and oral proficiency in English language
  • Proficient in MS Excel, Word, & PowerPoint

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.

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