GUEST RELATIONS MANAGER

Guest Relations job duties include:

• Compiling welcome folders that include maps, room service menus and information about amenities
• Confirming travel arrangements and making adjustments for late checkouts and early check-ins as needed
• Reviewing arrival lists to identify VIP guests
• Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays
• Providing information about services, amenities and local attractions
• Recording all customer interactions in a logbook or customer relationship management software program
• Empathizing with upset guests and helping to resolve their issues
• Assisting other staff members with maintaining coffee and breakfast areas in the lobby