Job Description
- We are looking for a Guest Relations Executive to be the first point of contact for our guests and to support the front-of-house team in delivering warm, organised, and professional service.
- This role focuses primarily on guest reservations, bookings, and enquiries, with secondary involvement in hosting and light service support during operations.
Key Responsibilities
- Manage guest reservations, table allocations, and booking enquiries via phone, email, WhatsApp, and reservation platforms
- Handle event and group booking enquiries, including basic coordination and follow-ups
- Welcome and host guests professionally upon arrival, ensuring a smooth seating experience
- Communicate clearly with the service and kitchen teams regarding reservations and special requests
- Provide service support at the lounge and bar areas when required (secondary role)
- Assist with basic floor service during peak periods (e.g. running drinks, checking on guests)
- Maintain accurate reservation records and guest notes
- Support guest satisfaction, retention, and overall front-of-house flow
- Assist with other front-of-house duties as required to support daily operations
Requirements
- Prior experience in guest relations, hosting, reservations, or front-of-house service preferred
- Comfortable communicating with guests both in person and digitally
- Organised, calm, and able to multitask in a fast-paced environment
- Friendly, presentable, and service-oriented attitude
- Willingness to assist with service duties when needed
- Basic computer skills (WhatsApp, email, reservation systems, printing)
EA Details
EA Licence No.: 23C1703
EA Personnel No.: R22106295
EA Personnel Name: Ng Wei Xiang
