Guest Relations Executive (Restaurant)

Job Description

• Actively listen to guest feedback, both positive and negative, to identify areas for improvement.
• Resolve guest complaints and issues promptly and professionally, ensuring a positive outcome.
• Handle guest inquiries and requests in a timely and courteous manner.
• Maintain a positive and welcoming demeanor, creating a memorable dining experience for all guests.
• Collect and analyze guest feedback through surveys, online reviews, and direct interactions.
• Identify recurring issues and implement corrective actions to improve guest satisfaction.
• Share guest feedback with relevant departments to drive continuous improvement.
• Build strong relationships with regular guests and VIPs, recognizing and rewarding their loyalty.
• Handle guest reservations and special requests, ensuring a seamless dining experience.
• Collaborate with the marketing team to develop guest loyalty programs and promotional campaigns.
• Assist with restaurant operations, including seating guests, managing waitlists, and monitoring service standards.
• Collaborate with the management team to implement new initiatives and improve operational efficiency.
• Ensure compliance with all relevant health and safety regulations.

Requirements

• Minimum of 2 years of experience in customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and prioritize tasks effectively.
• Positive attitude and a passion for providing exceptional guest service.
• Proficiency in relevant software (e.g., reservation systems, CRM software).
• Only Singapore Citizen