Why Join Us
. Encouraging Work-Life Balance.
. Good Career Development Opportunities.
. Work with a Small and Vibrant Team.
. Opportunity to Wear Many Hats and Gain Different Sets of Skills.
ABOUT OUE RESTAURANTS (www.ouerestaurants.com)
The food and lifestyle division of OUE Limited, OUE Restaurants is on a mission to create genuine and exceptional dining experiences that cater to a diverse range of diners in Singapore and overseas. Its growing portfolio features a distinct host of restaurants and bars - from fine and bespoke, to fast and casual.
Key Responsibilities
- Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings.
- Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up.
- Answer calls, note down booking reservations, and update accordingly.
- Manage and operate POS systems, including all card and cash transactions.
- Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions.
- Check and ensure bills accuracy before printing it for guests.
- Balance cash floats at the start and end of each shift, maintaining financial integrity.
- Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests
- Handle delivery platform apps and process orders promptly and effectively
- Set up tables and service areas according to SOP
- Assist to clear tables and dishes from the dining area and side stations.
- Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary.
- Assist in beverage preparation and support daily kitchen operations.
- Follow and ensure appropriate personal hygiene and sanitation procedures are met
- Any other duties as assigned by Management.
Requirements and Qualifications
- High school diploma or equivalent
- Previous experience in customer service, call centre, or restaurant settings is preferred.
- Excellent communication skills verbally and in writing.
- Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
- A team player to work collaboratively in a team environment
- Proficiency in POS systems and online booking systems (I.e., Chope)
- Possess organizational and team management skills with a strong and professional approach to guest service.
5 Days Work Week | AWS & Performance Bonus | Family Care Leave | Medical & Dental Benefits
