Guest Relations Executive (HighHouse/NOVA)

Fresher

Save

Early Applicant

Job Description

Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings
Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up
Answer calls, note down booking reservations, and update accordingly
Manage and operate POS systems, including all card and cash transactions
Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions
Check and ensure bills accuracy before printing it for guests
Balance cash floats at the start and end of each shift, maintaining financial integrity
Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests
Handle delivery platform apps and process orders promptly and effectively
Set up tables and service areas according to SOP
Assist to clear tables and dishes from the dining area and side stations
Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary
Assist in beverage preparation and support daily kitchen operations
Follow and ensure appropriate personal hygiene and sanitation procedures are met
Any other duties as assigned by Management

Requirements

High school diploma or equivalent
Previous experience in customer service, call centre, or restaurant settings is preferred.
Excellent communication skills; verbally and in writing
Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
A team player to work collaboratively in a team environment
Proficiency in POS systems and online booking systems (I.e., Chope)
Possess organizational and team management skills with a strong and professional approach to guest service