Guest Relations Executive

Job Desciption:

To communicate to customers in a polite, courteous and constructive manner and actively promote the services and menu to the guests.

Taking reservation and welcoming and attending to the guests

me as required.

• Responsible for the handling of all guest-related matters.
• Greet guests and escort guests to tables
• Coordinate the seating of guests and assign guests to tables suitable to the size of each group.
• Oversee the flow of guests in and out of the Restaurant.
• Handle all restaurant reservations (including big group booking reservations) on a day-to-day basis, in a prompt and respectful manner
• Maintain good relations with guests and manage the reception area.
• Offer menu recommendations upon request.
• Up-sell additional products when appropriate and add value to guest dining experience
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations.

Requirements:

• Enjoys delivering high quality guest service with a welcoming manner
• Loves interacting with guests and customers
• At least 2 year experience working in a restaurant or a hotel background
• Committed to serving food of the highest quality
• Good communication and interpersonal skills.
• Self-motivated, independent yet a good team player.
• Committed and highly dedicated to roles and responsibilities.
• Able to work on weekend/ Public Holiday.
• 5.5 workweek

-