Guest Relations Executive Chinese Restaurant

Job Responsibilities

- Create a welcoming and pleasant atmosphere for guests, ensure smooth seating arrangements, and provide excellent customer service

- Process payments, handle cash transactions with precision, and utilize the Point of Sale (POS) system efficiently

- Enhance the overall dining experience for customers by being a friendly and organized presence at the front of the restaurant

- Make reservations via phone or email and promptly respond to guest inquiries

- Demonstrate in-depth knowledge of the restaurant menu and products to provide excellent service

- Maintain guest profiles and history, noting special occasions and requests

- Escort guests to their table and provide recommendation and information proactively

- Upsell special promotions and events to guests

- Adhere to the compliance of sanitation and safety regulations

Job Requirements

- 1 year of relevant experience

- Well-groomed, clean, and professional appearance

- strong customer service skills with a passion for creating memorable experiences

- Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays