Guest Relations Executive (Bar)

About the Role
Step inside and the city falls away. You enter a house of rooms unlike any other part gallery, part salon, part bar. Heritage is the fabric of every space: from the long communal table in the main hall to intimate chambers that echo the mansion's layered past. Each room tells its own story of tea and textiles, journeys and remedies, yet together they weave one society. Behind this house of spirits, seasonal ingredients meet global traditions, crafted into vessels by skilled ceramicists. Guests move from chamber to chamber, discovering shifting moods of conversation, music, and ritual. This is a place to drink well, but also to belong - where every visit feels connected to the past yet alive in the present, evolving with each season and collaboration.

Every gathering is a weave of moments, places, and people.

The Guest Relations Executive serves as the first point of contact, setting the tone for a refined and memorable guest experience. This role is responsible for managing reservations through the TableCheck system, ensuring seamless coordination of bookings while optimizing seating and guest flow.

Beyond reservations, the Guest Relations Executive acts as a storyteller and guide - welcoming guests and introducing them to the different spaces within the House of Tan Yeok Nee, enriching their visit with context and a sense of place. Guests are personally escorted to the welcome area of Loca Niru, ensuring a smooth and thoughtful transition into their experience.

This role also oversees all enquiries and reservations for the Bar's private room, delivering tailored solutions and attentive service to meet guest needs. Strong communication, attention to detail, and a genuine passion for hospitality are essential, as the Guest Relations Executive plays a key role in creating a warm, engaging, and highly personalised guest journey.

Ultimately, this position embodies the brand's commitment to exceptional service - where every guest interaction is intentional, seamless, and memorable.

This position reports to the General Manager of the Bar.

Responsibilities

Guest Experience & Hospitality

• Welcome and host guests with professionalism, warmth, and attentiveness
• Provide a seamless and memorable arrival experience, ensuring guests feel well taken care of from the moment they arrive
• Escort guests to designated areas, including guiding them through different parts of the House of Tan Yeok Nee and sharing relevant insights where appropriate
• Personally accompany guests to the welcome area of Loca Niru as part of the overall guest journey

Reservations Management

• Manage all reservations using the TableCheck reservation system, ensuring accuracy and optimization of seating arrangements
• Monitor booking channels and respond promptly to guest enquiries, requests, and special arrangements
• Maintain clear communication with the operations team regarding reservations, guest preferences, and special occasions
• Maintain guest profiles and history, noting special occasions and requests

Private Room & Event Coordination

• Handle all enquiries related to Bar's private room bookings
• Provide guests with detailed information on packages, capacity, and experience offerings
• Coordinate and confirm private reservations, ensuring all requirements are communicated effectively to the team

Communication & Coordination

• Act as a liaison between guests and the bar team to ensure smooth service flow
• Anticipate guest needs and proactively resolve any issues or concerns
• Maintain strong product knowledge of Bar, Loca Niru, and the House of Tan Yeok Nee to confidently guide and engage guests
• Maintain Possess strong knowledge of the House of Tan Yeok Nee, being a confident guide and introducing guests to the different elements of the house

General

• Upsell special promotions, guests shifts and events, private rooms to guests
• Adhere to the compliance of hygiene and safety regulations
• Any other duties as assigned

Requirements

• 1 year of relevant experience
• Well-groomed, clean, and professional appearance
• Strong customer service skills with a passion for creating memorable experiences
• Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays

By submitting your application, you consent to the collection, use, and disclosure of your personal data by Gyutan-Tan Pte Ltd for the purposes of processing and assessing the job application, and for other employment-related purposes in accordance with the Personal Data Protection Act 2012 (PDPA).

You declare that the information provided in your application is true and complete to the best of your knowledge. You understand that any false or misleading information may result in the rejection of application or, if employed, termination of employment.