Job Description
Your responsibilities will include:
Lead Guest Experience and Front Office operations across hospitality properties, ensuring consistent service, safety, and operational excellence
Manage daily operations including check-in, check-out, shift handovers, and end-to-end guest journeys
Lead, coach, and develop the Guest Experience team to deliver service aligned with Habyt's brand standards
Oversee reservations, room allocation, and OTA/direct enquiries to optimise occupancy, ADR, and conversion performance
Own guest satisfaction outcomes including reviews, feedback, and service recovery
Partner with Marketing on online reputation and guest communications
Prepare and manage duty rosters to ensure efficient manpower planning and cost control
Ensure data accuracy and operational integrity across PMS (MEWS) and related systems
Support revenue, billing, and payment processes in collaboration with Finance and Revenue teams
Manage vendor coordination, inventory, and guest amenities to support smooth operations
Ensure compliance with SOPs, brand standards, and health and safety requirements
Drive continuous improvement initiatives to enhance efficiency, profitability, and guest experience
Act as a Habyt brand ambassador, delivering warm, professional, and consistent guest engagement
