Guest Experience Expert (Concierge, i-Job Program)

JOB SUMMARY

Responsiblefor the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of allguests, and also keeping up of the desk area. The Concierge is also responsiblefor ensuring all Bell associates conduct their work ethically and withintegrity. The Concierge should also be fully aware of and acts in accordanceto the Hotel's standards and the Brand Standards.

JOB DUTIES AND RESPONSIBILITIES

1.Supervise and control the activities of the Bellman and Doorman.

2.Maintain the cleanliness and the condition of the Marriott and Singapore's flagand report abnormalities to FOM / AFOM / DM.

3.Perform daily Concierge and Bell Service duties which includes, but not limitedto:

- Welcoming and greeting guestswith a smile and positive attitude,

- Providing hotel guests withinformation about local attractions,

- Providing hotel guests withreservations-making at restaurants and attractions,

- Providing hotel guests withinformation about services and facilities of hotel,

- Assisting hotel guests withground transportation arrangements,

- Liaising with transport vendor incase of discrepancies,

- Escort arriving and departingguests in a pleasant and respectful manner,

- Delivery of packages and luggagefor internal and external guests,

- Maintains short-term andlong-term luggage storage,

- Reviewing daily movement logs forabnormalities,

- Responding to internal andexternal e-mails and tele- enquiries using appropriate etiquette andprofessionalism,

- Reviewing the local events andhappenings in the city and sharing internally and with guests.

4. Ensureall storage items are recorded, and tags are issued accordingly.

5. Attenddaily briefing and 15 minutes training.

6. Ensureto submit monthly training calendar to FOM and to conduct daily 15 minutestraining for Bell associates.

7.Maintain good and consistent co-ordination with Front Desk and At-Your-Serviceteams to facilitate the delivery of the guest luggage, room changes, and allad-hoc duties.

8. Ensurefunction sheet displayed on notice board is updated.

9.Maintain cleanliness and order at the Concierge Counter, Bell Stand, and hotellobby.

10.Ensure equipment used for daily operation are handled with care and alltrolleys are polished nightly.

11.Understand the hotel's safety features and procedures.

12.Ensure all bell service associates to provide service with a smile and to speakto the guests in a warm and friendly manner.

13.Maintain effective service in line with the Hotel's Corporate Image

- Company's Grooming Standard

- Standard Operation Procedures

- Departmental Policies

- Corporate Policies

14.Cash/Bank Handling

- Process all payment methods inaccordance with Accounting procedures and policies.

- Follow property control auditstandards and cash handling procedures (e.g., blinddrops).

- Count bank at end of shift,complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

- Obtain assigned bank and ensureaccuracy of contracted monies, obtaining change required for expected businesslevel, and keeping bank secure at all times.

- Transport bank to/from assignedworkstation, following security procedures.

- Set up and organize cashierworkstation with designated supplies, forms, and
resource materials and maintain cleanliness of workstation at all times.

15. Toensure and follow established procedures and compliance as per LSOP guidelines.

16. Anyother duties as may be assigned from time to time.

JOB REQUIREMENTS

. Minimum qualificationof GCE N level

. 1-2 years of relevantworking experience in Hotel's Concierge / Bell Captain / Senior Bellman /Bellman. No relevant experience are welcomed too.

. Integrated-Job (i-Job)program: Rotating to various sections of Front Office such as Front Desk, CallCentre, Bell & Executive Lounge.

. Able to handle cashtransactions meticulously.

. General knowledge ofSingapore city.

. Great communication& interpersonal skills.

. Great teamwork.

. Able to start workwithin short notice period.