Job Responsibilities
Customer Relations
- Actively manage entry/exit points into Casino including all entry/exit points to High Limit Gaming Areas.
- Ensure compliance with regulations related to restricted access points into Casino including HLGA.
- Perform all necessary checks at assigned post in the Casino including entry/exit checks, HLGA eligibility, Premium Player status verification etc., as assigned.
- Monitor and manage crowd levels within the work environment.
- Proactively greet guests, visitors, and others within the casino environment.
- Exhibit a professional attitude and readiness to assist guests, upholding Marina Bay Sands standards of customer service through proficiency in property knowledge, professional presentation and building of customer relationships.
- Handle ad hoc customer requests and complaints in a timely manner, resolving when possible and escalating when necessary.
- Work flexibly to contribute to a supportive team environment
Communication
- Maintain a positive rapport and professional interaction with all Casino Operations Team Members and those from other Departments.
- Facilitate communications between Casino Operations and other departments regarding supporting functions and maintaining the casino environment.
- Stay informed on the latest casino games, integrated resort amenities, promotions, and entertainment events.
- Meet all attendance, punctuality and safety guidelines required of the position and adhere to regulatory, Departmental and Company policies.
- Actively promote services and events, and participate in necessary tournaments, events, and promotions.
- Keep all information on guest activity and Casino operations confidential.
- Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
- Meet the demands of a fast-paced environment by using good judgment and the ability to multitask.
- Any other duties as required.
Job Requirements
Education & Certification
Experience
- 1 year's experience in a hospitality or casino role preferred.
Competencies
- Have a track record of personally providing excellent customer service.
- Excellent customer service skills.
Ability to:
- Learn system operations.
- Perform job functions with attention to detail, speed, and accuracy.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions balancing customer experience with regulatory requirements.
- Work with minimal supervision.
- Take initiative and exhibit flexibility.
- Have an extremely well-groomed professional appearance.
