GTS - End User Services, Workplace Technology Engineer, Engineering & Solutions, AVP

Description of Responsibilities

• Deploy, configure, and manage System Center Configuration Manager (SCCM) for software distribution, operating system deployment, and patch management.

• Monitor SCCM infrastructure for performance and reliability, troubleshooting issues as they arise.

• Develop and maintain documentation for SCCM processes, configurations, and best practices.

• Maintain SCCM infrastructure (site servers, DPs, boundaries).

• Manage MacOS devices using JAMF Pro

• Development of scripted procedures and automation of day-to-day common executed tasks in End User IT services and endpoint management operations in a large-scale enterprise environment.

• Monitor, detect, remediate Mac devices health and risk issues, such as NAC posture, patch versions, and related security compliance gaps.

• Analyse usability and security of third-party software, perform security scanning and functional tests to make sure the software is saft to be introduced into the environment.

• Develop solutions that integrate with various platforms/applications via API for managing endpoint security and compliance, risks in onboarding and provisioning endpoints and self-remediation of endpoint issues, etc.

• Participate in EUS projects including Base Release Image upgrades, Microsoft 365, MacOS optimisation, and implementation of virtual desktop environment.

• Proactively engage internal business and other stakeholders to identify opportunities to improve digital workspace and overall endpoint security posture.

• Address audit findings by refining existing processes and/or endpoint compliance policies.

• Create and maintain OS deployment task sequences using SCCM

• Monitor and troubleshoot software and patch deployments and managed manage hardware and software inventory collection.

• Implement and monitor endpoint protection policies for Windows/Mac using Intune

• Enforce compliance settings and configuration baselines and generate reports on software, hardware, and compliance

Job Qualifications/Requirements

• Bachelor's degree in IT and minimum 3 years experience in end user computing and desktop engineering role within a Banking or FI industry.

• Hands-on experience with MacOS configurations and JAMF.

• Strong, diverse technical skills, especially in the areas related to end user computing including Windows/Mac OS, Office O365 and software packaging.

• Knowledge in risk management, MacOS vulnerabilities and mitigations.

• Excellent communication, interpersonal and presentation skills.

• Excellent analytical and problem-solving skill with proven ability to work well in a technically challenging and multitasking environment.

• Possess creativity, ingenuity, and willingness to challenge status quo.

• A team oriented and team player.