The Group Manager is a strategic leadership role responsible for overseeing the operational excellence and performance of a designated cluster of FairPrice stores. This position provides direct supervision and strategic guidance to Branch Managers while ensuring adherence to company standards and achievement of financial targets. The role combines hands-on operational management with strategic planning to drive sustainable business growth across multiple retail locations. He/ she is expected to:
- Lead, motivate and drive team performance in achieving organisation goals
- Develop or improve business strategies to maximise revenue
- Assume of P&L responsibility which involves monitoring of sales and revenue, against related costs and allocation of resources for new initiatives and projects.
- Monitor and manage operational expenses within the allotted budget to set/meet sales targets
- Analyse and interpret trends to facilitate planning
- Work with various stakeholders in driving business objectives and goals
- Implement training and development of the team
- Ensure standards for quality, customer service, health and safety are met as well as compliance with various government legislation (NEA, AVA, SCDF etc.)
- Continuously review and enhance existing store operations and processes to improve business
- Involved in projects such as new business initiatives, planning for new store openings, and renovation works for existing stores
Job Requirements:
- Diploma or Degree in Business, Retail Management, or a related discipline.
- Proven experience managing retail operations across multiple outlets or branches.
- Strong passion for the retail and supermarket industry, with a customer-centric mindset.
- Resourceful, solutions-oriented leader with the ability to inspire, motivate, and develop teams.
- Excellent interpersonal and communication skills, with the ability to engage effectively at all levels.
- Strong planning and organizational abilities, including prioritising workloads and delegating responsibilities.
- Ability to multitask, perform under pressure, and adapt in a fast-paced retail environment.
- Effective communicator with both internal teams and external stakeholders, including customers and business partners.
- Collaborative team player who works well with diverse stakeholders to achieve business objectives.
