Role Overview
Robust International is seeking a highly experienced and strategic Group Head of IT to lead the end-to-end design, implementation, and delivery of an enterprise-wide ERP transformation program across multiple African operations. The role will drive the build and integration of ERP and related systems across finance, supply chain, and operations, ensuring standardization, operational efficiency, and strong adoption, while providing strategic leadership, hands-on execution, and robust governance across a 20+ country footprint.
Key Responsibilities
ERP Strategy & Execution
- Lead the full ERP lifecycle: needs assessment, system selection, design, implementation, rollout, and optimization
- Define and execute the ERP roadmap aligned with business, finance, and operational goals
- Drive end-to-end ERP implementation across multiple countries, ensuring scalability and sustainability
- Oversee implementation and management of Microsoft Dynamics Business Central
- Ensure seamless integration with finance, procurement, supply chain, and reporting systems
- Standardize systems and processes while accommodating local compliance and regulatory requirements
- Drive user adoption, change management, and training programs
- Continuously improve ERP performance, reporting capabilities, and business insights
Program& Project Leadership
- Manage large-scale, multi-country ERP and IT transformation programs
- Establish governance frameworks, including timelines, budgets, risk management, and KPIs
- Coordinate cross-functional teams (IT, Finance, Operations, vendors, system integrators)
- Ensure delivery from concept through stabilization and optimization phases
Supply Chain, Logistics & Operational Systems
- Lead implementation and optimization of Transport Management Systems (TMS)
- Ensure efficient route planning, fleet utilization, and logistics cost optimization
- Oversee supply chain systems (e.g., Trames or equivalent platforms)
- Drive end-to-end supply chain visibility across procurement, inventory, and distribution
- Improve demand forecasting, inventory planning, and stock control
- Ensure integration between ERP, warehouse, logistics, and supply chain platforms
- Partner with operations to improve distribution efficiency and reduce bottlenecks
Finance& Business Integration
- Work closely with Finance to ensure seamless ERP-finance integration
- Ensure compliance with accounting standards, reporting requirements, and internal controls
- Drive standardization of financial and operational processes across countries
- Enable accurate, timely, and data-driven reporting and decision-making
Stakeholder& Vendor Management
- Act as a key advisor to executive leadership on IT and transformation initiatives
- Manage relationships with ERP vendors, system integrators, and consultants
- Drive stakeholder alignment across business, finance, and operational teams
- Lead change management and system adoption across diverse geographies
IT Leadership & Infrastructure
- Build and lead a regional IT team across multiple countries
- Establish scalable IT architecture and infrastructure
- Ensure system security, data integrity, and cybersecurity compliance
- Balance strategic leadership with hands-on execution when required
IT Operations, Risk & Continuity
- Develop and enforce IT Standard Operating Procedures (SOPs)
- Establish robust data backup and recovery protocols
- Implement and maintain Disaster Recovery (DR) and Business Continuity Plans (BCP)
- Ensure system reliability, resilience, and minimal downtime across operations
User Access& IT Governance
- Define and manage user onboarding and offboarding processes
- Oversee creation and control of email accounts, system access, and user permissions
- Ensure strict adherence to role-based access controls (RBAC)
- Maintain audit trails and ensure compliance with IT governance and security policies
IT Procurement & Asset Management (Supporting Function)
- Manage procurement of IT assets, including vendor sourcing and quotation evaluation
- Ensure cost optimization and alignment with budget requirements
- Maintain and track IT asset inventory (hardware, software, licenses)
- Oversee asset lifecycle management (deployment, upgrades, replacement, disposal)
- Build relationships with vendors to ensure quality, reliability, and cost efficiency
Key Requirements
Experience
- 12-18+ years in IT leadership roles
- Proven track record of delivering large-scale ERP programs from design to full rollout and stabilization
- Experience in multi-country operations, preferably within Africa or other emerging markets
- Strong exposure to supply chain, logistics, or agriculture-based industries is highly preferred
- Demonstrated ability to manage complex transformation programs across diverse geographies
ERP &Systems Expertise
- Hands-on experience with Microsoft Dynamics Business Central
- Deep understanding of financial modules, accounting integration, and reporting structures
- Experience in integrating ERP with supply chain, logistics (TMS), and operational systems
- Proven experience working with and managing system integrators, consultants, and external vendors
- Strong capability in ERP architecture, system design, and process standardization
Leadership& Functional Skills
- Strong program and project management capabilities (multi-country, multi-stakeholder environments)
- Excellent stakeholder management and communication skills, including C-level engagement
- Ability to drive change management and user adoption across culturally diverse teams
- Strategic thinker with the ability to translate business needs into practical, scalable IT solutions
- Hands-on leadership style with the ability to engage in execution when required
- Strong cross-functional collaboration with Finance, Operations, and Supply Chain teams
Operational& Governance Capabilities
- Solid experience in IT governance, risk management, and compliance frameworks
- Understanding of IT infrastructure, cybersecurity, backup, and disaster recovery environments
- Experience in establishing SOPs, access controls, and IT operational processes
- Exposure to IT procurement, vendor negotiations, and asset lifecycle management is an advantage
Other Requirements
- Willingness to travel across African countries, when required
- Ability to operate effectively in fast-paced, high-growth, and evolving environments
- Strong problem-solving, decision-making, and execution abilities
- High level of ownership, resilience, and adaptability
