Cenizaro Hotels & Resorts
Singapore
Note: Please select
Cenizaro Corporate Office as location on the online application form.
Job Summary
The Group Food & Beverage Director is responsible for overseeing and driving the operational excellence, profitability, and guest satisfaction of the Food & Beverage departments across multiple properties. This role involves strategic leadership in developing the F&B team, creating innovative products and promotions, and ensuring the highest standards of quality, service, and compliance are met across all outlets within the hotel group.
Key Responsibilities
- Lead, train, and inspire F&B managers, supervisors, and culinary teams to consistently achieve and exceed established food preparation and service standards.
- Oversee and manage the overall operations of the Food & Beverage departments across the hotel group, ensuring consistency in service delivery, safety, hygiene, and compliance with corporate policies.
- Develop and implement strategies to enhance customer relations and guest experiences, maintaining well-developed interpersonal skills.
- Collaborate with property-level F&B teams to innovate and drive revenue growth through new product offerings, concepts, and promotions.
- Plan, forecast, and manage the financial performance of the F&B departments, including budgeting, cost control, and inventory management.
- Monitor performance to ensure all financial targets are met, working closely with property managers to adjust strategies where necessary.
- Provide strong leadership, fostering a positive work environment and offering guidance and professional development for employees at all levels.
- Ensure efficient day-to-day operations of F&B services across properties, providing strategic direction and support to property teams.
- Utilize effective communication and leadership skills to influence, motivate, and lead teams across multiple locations.
- Make sound business decisions based on thorough financial analysis, demonstrating integrity and leading by example.
- Implement and maintain the highest standards in customer service, ensuring guest satisfaction and long-term loyalty.
- Support teams in understanding guest needs and coach staff to enhance service delivery, addressing and resolving guest complaints promptly and professionally.
- Ensure F&B teams adhere to food handling, hygiene, and safety regulations, maintaining consistent standards across all properties.
- Coordinate with procurement teams to ensure the timely acquisition of products and services that meet quality and cost requirements.
- Monitor staffing levels to align with business demands and ensure optimal service delivery during peak times.
- Continuously evaluate food quality, presentation, and service to maintain brand standards and guest expectations.
- Support team development by identifying training needs, offering mentoring, and fostering professional growth opportunities.
- Oversee compliance with health and safety regulations, including food handling certifications and equipment maintenance.
Qualifications & Skills
- Proven experience in a senior F&B leadership role within a multi-property hotel group.
- Strong financial acumen with expertise in budgeting, forecasting, and cost control.
- Exceptional leadership and communication skills with the ability to manage and motivate teams across multiple locations.
- Highly organized and able to work well under pressure, with a results-oriented approach.
- Strong commitment to guest satisfaction and service excellence.
- Ability to create and implement innovative F&B concepts and promotions to drive revenue and guest engagement.
- Thorough understanding of food safety, hygiene, and sanitation standards.
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