Job Responsibilities:
- Process grant applications, disbursements, and claims accurately and in a timely manner
- Check and verify completeness of documents and supporting information
- Maintain proper records and ensure data accuracy in the system
- Follow up on missing or incomplete information from applicants when required
Case Handling
- Handle standard grant cases based on SOPs and guidelines
- Escalate complex or unusual cases to supervisor for review and decision
- Assist in resolving basic applicant queries related to submissions
Operational Support
- Support daily operational workflow and meet assigned KPIs/service standards
- Assist in identifying and reporting issues, errors, or processing delays
- Ensure tasks are completed within turnaround time
Compliance & Documentation
- Follow grant policies, SOPs, and internal control procedures
- Ensure proper documentation and filing of cases for audit purposes
- Maintain data integrity in all processing activities
Systems Usage
- Use grants management systems and tools for processing work
- Update records accurately in system platforms
- Support basic testing or feedback when system updates are introduced
Requirements
- Detail-oriented with good accuracy in data entry and document checking
- Basic Microsoft Office skills (Excel, Word, Outlook)
- Able to work in a fast-paced, structured environment
- Team player with willingness to learn
Employment Details
- Work Days: Monday to Friday
- Work Hours: 8.30am - 6.00pm (Monday - Thursday), 8.30am - 5.30pm (Friday)
- Contract Duration: 2-year contract (Renewable)
- Work Location: Kaki Bukit/ Ubi
- Salary Range: $3000 - $3500
This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups's PDPA and e2i's PDPA.
