The Enterprise Workforce Transformation Programme (EWTP) is supported by Workforce Singapore (WSG) and administered by the Singapore Business Federation (SBF) as an appointed Programme Partner.
The Grant Administration Manager (Claims & Disbursement) is responsible for backend grant governance, including claims assessment, validation and disbursement controls. The role ensures that grant payouts are made only for eligible, approved and completed deliverables, in strict accordance with WSG funding agreement requirements and SBF's financial and internal control framework. In doing so, the role safeguards public funds and programme integrity, while providing clear, consistent and policyaligned guidance to companies and internal stakeholders on claims requirements.
The role further supports divisionlevel alignment by upholding rigour, independence and audit integrity in all claims validation and disbursement decisions.
Job Responsibilities:
Claims Assessment & Disbursement Management
- Manage the endtoend processing of grant claims, including verification of deliverables, milestones and supporting documentation, prior to approval for disbursement.
- Assess claims against approved applications, acceptance conditions and programme funding rules, ensuring strict alignment with WSG funding agreement requirements.
- Ensure all claims submitted for payment are accurate, complete and supported by verifiable evidence, in accordance with approved claim parameters.
- Review and endorse claims for disbursement in line with delegated authority limits, internal controls and governance protocols.
Governance, Compliance & Audit Control
- Enforce backend governance and financial controls to ensure that disbursements are made only for eligible, approved and completed deliverables.
- Maintain proper audit trails, claims documentation and system records for all claims validation and disbursement decisions.
- Apply and uphold segregation of duties between claims validation, approval and payment processing.
- Support internal audits, WSG audits and compliance reviews by providing timely documentation, clarification and justification for claimsstage decisions.
- Track, surface and follow through on audit findings, exceptions and control gaps, working with relevant teams to implement corrective actions.
Stakeholder Advisory & Claims Enablement
- Serve as the primary point of contact for claimsstage enquiries, providing clear, accurate and policyaligned guidance on claims requirements, documentation standards and disbursement conditions.
- Work closely with engagement, partnership and programme teams to ensure that claims submissions are aligned with the enterprise's approved programme pathways across relevant WDD levers.
- Support a coherent enterprise workforce transformation solution journey by ensuring that claims processing reflects approved applications and acceptance conditions, without extending beyond authorised scope or preempting policy decisions.
Financial Coordination, Reporting & Continuous Improvement
- Coordinate closely with Finance to support timely and accurate disbursement, reconciliation and grant utilisation tracking.
- Track and report on claims volumes, approval rates, processing timelines, exception cases and utilisation trends for management and governance oversight.
- Identify recurring claims issues and risk patterns, and implement process improvements to strengthen controls, reduce rework and improve turnaround time.
- Contribute to the development of standardised claims guidance, FAQs and templates to improve claims quality and compliance.
Job Requirements:
Experience & Qualifications
- Bachelor's degree in Business, Finance, Accounting, Public Policy or related disciplines.
- Minimum 5 years of experience in grant administration, claims processing, finance operations, audit or compliance roles.
- Proven experience in claims validation, disbursement controls and audit support is strongly preferred.
Competencies
- Strong understanding of grant disbursement governance, financial controls and audit requirements.
- High attention to detail with sound judgement in assessing claims and managing risk.
- Strong written and verbal communication skills to explain claims requirements clearly.
- Structured, disciplined and comfortable working in a regulated and auditdriven environment.
