This is a expended role due to our countinued growth. The role exists to strengthen strategic client relationships, ensure high‑quality mobility service delivery, and drive growthacross a portfolio of key corporate global and regional accounts.
Responsibilities
- Lead and nurture strategic partnerships with key corporate clients, acting as their primary advisor onglobal mobility needs.
- Oversee contractual obligations for service delivery to ensure consistent quality, compliance, and alignmentwith client expectations.
- Develop and execute accountplans that support client workforce strategies and long‑term client objectives.
- Identify opportunities to expand services, improve program performance, and enhance client satisfaction
- Protect and grow the commercial value of eachaccount through effective portfolio management and data‑driven insights.
Principle Accountabilities
- Own the strategic relationship with a defined portfolio of key corporate clients, acting as the primary pointof contact and trusted advisor on all mobility‑related matters.
- Develop and execute account plans aligned with each client's mobility strategy, business priorities, and globalworkforce objectives.
- Drive client retention and growth by identifying opportunities to expand service scope, introduce new solutions,and strengthen long‑term partnerships.
- Monitor client satisfaction through regular business reviews, performance reporting, and proactive issueresolution.
- Represent the client voice internally,influencing service delivery, product development, and operationalimprovements.
- Analyse program data and trends to provide insights, benchmarking, and recommendations that support clientdecision‑making.
- Ensure compliance with client policies, industry standards, and regulatory requirements across allmobility activities.
- Manage contract performance,including SLA with KPIs, pricing structures, and renewal cycles.
- Build strong stakeholder relationships with HR, talent, reward, procurement, and business leaders across client organisations.
- Facilitate strategic conversations on mobility transformation, policy design, cost optimisation, and employee experience.
- Support implementation of new programs,policy changes, or technology solutions within the client portfolio.
- Maintain accurate account documentation,including governance frameworks, communication plans, and escalation protocols.
- Promote innovation and continuous improvement,introducing best practices and emerging trends in global mobility.
- Protect and grow revenue within the assigned portfolio through upselling, cross‑selling, and contractexpansion.
- Monitor financial performance of each account, including profitability, forecasting, and billing accuracy.
- Prepare and deliver proposals, pricing updates, and renewal documentation incollaboration with commercial teams.
Scope of job (dimensions)
People
- No direct reports
- Work closely with Operational teams and SMEs toensure consistency and quality of service delivery
Financial
- Targets for client retention
- Grow assigned accounts revenueby at least 5%-12% per annual,
- Ensure account profitably with adherence tocredit terms
Others
- Adherenceto SLA and KPIs for both Client and employee satisfaction
Knowledge, experience and qualifications
- A minimum eight years ofexperience within the Global Mobility industry as a key account manager or experience in leadership roles
- Bachelor's degree or equivalent experience
- Proven experience of clientretention, significantly increasing revenue within existing account portfolio
- Strong account planning and forecasting experience is essential
- Knowledge of CRM systems andreporting capabilities, ideally using SFDC
- Proficient in English bothwritten and speaking
- Proficient in Microsoft Officetools including Word, Excel, Powerpoint, Teams etc.
- Availability to travel internationally asrequired for attendance at client business reviews and presentations
- Good to have 5 years plus experience in a sales or commercial position in International/Global Account Development
- Other language capabilities a plus
