Job Title: Vice President, General Insurance Product Manager
Key Responsibilities:
- Business Performance & Management Reporting
- Lead the preparation of business updates for senior management forums, including performance decks, forecasts and materials for country and regional governance platforms.
- Oversee performance tracking across telesales, branch, lead generation and mortgage fire portfolios, with a clear view of sales outcomes, productivity, headcount, pipeline and key business drivers.
- Translate business results into clear management narratives, highlighting risks, opportunities, gaps and actions for leadership attention.
- Stakeholder & Partner Management
- Partner channel leads, product teams and insurer counterparts to align on business priorities, validate reporting inputs and ensure timely delivery of leadership updates.
- Build strong working relationships across business, platform, operations, technology, analytics, compliance and insurer teams to move priorities forward and resolve issues efficiently.
- Governance, Risk & Control
- Support governance, risk and control activities, including internal reviews, audits, annual partner assessments, policy reviews and operating procedure documentation.
- Provide oversight for operational governance matters relating to managed sales teams, including onboarding controls, access governance, compliance requirements and business continuity readiness.
- Oversee insurer commission and billing processes, including review of statements, issue resolution, billing approvals and coordination with finance teams to ensure accuracy and completeness.
- Customer Complaints & Issue Resolution
- Own end-to-end complaint oversight across channels, including investigations, stakeholder coordination, response preparation and resolution tracking, with particular care for escalations involving regulators or sensitive customer matters.
- Strategic Initiatives & Process Improvement
- Drive strategic and operational initiatives across sales and servicing channels, from product launches and process changes to customer journey improvements, governance clearances and implementation follow-through.
- Identify opportunities to simplify, strengthen and improve business processes, reporting discipline and operating controls.
Qualifications And Skills
- Bachelor's degree in business, finance, insurance, economics or a related discipline.
- Strong experience in business management, bancassurance, insurance or financial services.
- Proven ability to manage senior management reporting and present business insights effectively.
- Experience handling stakeholders across multiple teams, including external partners.
- Strong analytical skills, with the ability to connect data, business context and execution priorities.
- Confident communicator with strong writing skills.
- Team player with good organisational and interpersonal skills
- Hands-on, organised and comfortable managing multiple priorities at pace.
- Proficiency in Microsoft Excel, PowerPoint and Word.
Location:
DBS Asia Central
Job:
Product Management
Schedule:
Regular
Employee Status:
Full time
