General Manager

Key Responsibilities

Operations & Daily Management

• Oversee day-to-day running of the pub, ensuring smooth and efficient operations.
• Manage opening and closing procedures.
• Ensure cleanliness, hygiene, and safety standards are maintained.
• Monitor customer flow, table turnover, and service speed during peak hours.

Leadership & Staff Management

• Lead, train, and supervise all staff including servers, bartenders, and kitchen crew (if applicable).
• Prepare staff schedules and ensure adequate manpower for peak periods.
• Conduct briefings, coaching, and performance reviews.
• Handle staff discipline, conflicts, and operational issues professionally.

Customer Service & Experience

• Maintain high service standards and resolve customer complaints promptly.
• Establish a friendly, welcoming atmosphere to build regular customer loyalty.
• Monitor service quality and provide guidance to improve overall guest experience.

Stock, Inventory & Supplier Management

• Manage alcohol inventory: beer, wine, spirits, mixers, and supplies.
• Track stock levels and place orders with suppliers.
• Prevent overstocking and wastage with proper rotation (FIFO).
• Ensure accurate stock-taking and update management reports.

Cash, Sales & Reporting

• Oversee cash handling and daily sales reconciliation.
• Monitor sales performance, promotions, and profit margins.
• Prepare weekly and monthly operation reports for management.
• Assist with budgeting, forecasting, and cost control.

Compliance & Licensing

• Ensure compliance with all alcohol regulations, safety rules, and licensing requirements.
• Maintain proper records and ensure staff follow responsible alcohol service guidelines.
• Oversee maintenance of equipment and facilities.

3. Requirements

• Minimum 3 years of experience in F&B or pub/bar management.
• Strong leadership skills with the ability to manage a team effectively.
• Good communication, problem-solving, and customer management abilities.
• Knowledge of alcohol service, stock control, and basic accounting.
• Able to work nights, weekends, and public holidays.
• Hands-on, proactive, and able to handle fast-paced environments.