General Manager

Tonshou Supervisor - Job Responsibilities

1. Operations & Floor Management

• Oversee daily restaurant operations to ensure smooth service flow.
• Monitor table turnover, seating arrangements, and customer wait times.
• Ensure opening and closing procedures are properly carried out.

2. Staff Supervision & Training

• Lead, motivate, and supervise service crew to maintain high service standards.
• Provide on-the-job training, guidance, and feedback to team members.
• Schedule and allocate manpower effectively to meet operational needs.

3. Customer Service

• Greet and attend to guests, ensuring a positive dining experience.
• Handle customer complaints and resolve issues promptly with professionalism.
• Maintain a strong customer-first approach and uphold Tonshou's brand values.

4. Quality & Compliance

• Ensure food presentation and service meet company standards.
• Oversee hygiene and safety compliance in accordance with SFA regulations.
• Conduct routine checks on cleanliness of dining areas and staff grooming.

5. Sales & Reporting

• Support daily sales operations and ensure accurate POS transactions.
• Assist in monitoring inventory levels and coordinate with kitchen staff.
• Provide daily/weekly reports on sales, manpower, and service performance.

6. Team Collaboration

• Work closely with the Restaurant Manager and kitchen team to ensure seamless communication.
• Participate in staff meetings and contribute feedback for operational improvements.
• Foster a positive work culture and team spirit within the outlet.