General Manager

Roles & Responsibilities

Job Description


1. Operations Management

Both roles are responsible for end-to-end daily operations.

. Overseeing workflows and processes

. Ensuring smooth, efficient operations

. Meeting output or service targets

. Managing operational schedules and timelines

2. Team Leadership & Staff Management

Strong people management is central to both roles.

. Hiring, training, and supervising staff

. Scheduling shifts and managing workforce capacity

. Motivating teams to meet performance standards

. Resolving staff conflicts and performance issues

3. Quality Control & Standards Compliance

Both roles ensure consistency and compliance.

. Maintaining quality standards (product or service)

. Ensuring compliance with safety, hygiene, and legal regulations

. Implementing standard operating procedures (SOPs)

. Conducting regular checks and audits

4. Inventory & Supply Chain Management

Managing resources efficiently is critical.

. Monitoring inventory levels

. Ordering supplies and managing vendors

. Reducing waste and controlling costs

. Ensuring uninterrupted supply for operations

5. Financial & Cost Control

Both roles are accountable for budgets and profitability.

. Managing operating costs

. Analyzing performance reports

. Improving efficiency to increase margins

. Forecasting needs and planning expenditures

6. Performance Monitoring & Reporting

Tracking results and improving outcomes.

. Setting KPIs and performance targets

. Monitoring productivity and efficiency

. Preparing reports for senior management

. Implementing corrective actions where needed

7. Problem-Solving & Decision Making

Fast, effective decisions are essential.

. Handling operational issues in real time

. Managing unexpected challenges (staff shortages, equipment failures)

. Prioritizing tasks under pressure

. Making data-driven decisions

8. Customer / Stakeholder Focus

While the audience differs, the mindset is the same.

. Ensuring customer satisfaction (diners or clients)

. Managing complaints and feedback

. Coordinating with stakeholders (suppliers, owners, corporate teams)

. Upholding brand and organizational reputation

9. Health, Safety & Risk Management

Both roles carry responsibility for workplace safety.

. Ensuring safe working environments

. Training staff on safety procedures

. Managing incidents and corrective actions

. Complying with regulatory requirements

Job Requirements

.At least 10 years experience as General Manager in restaurants

.Demonstrable managerial experience in customer service.

.Extensive knowledge of food and beverages (F&B), including the capacity to recall recipes and ingredients to advise patrons and wait staff.

.Knowledge of restaurant management programs such as Peach Works and OpenTable.

.Strong people, motivational, and leadership abilities.

.Acute knowledge of money management.

What We Offer

Competitive compensation and performance-based incentives.

Professional development, certifications support, and clear growth paths.

Collaborative culture with opportunities to lead meaningful initiatives.