general manager

Company Overview

Food Inc (formerly Emmanuel Stroobant Group) is a Singapore-based award-winning hospitality group with acclaimed F&B concepts including Two Michelin-starred Saint Pierre and Shoukouwa, casual eateries, luxury event catering, and culinary education.

Job Summary

We seek an experienced General Manager to lead front-of-house operations at a Two Michelin-starred French fine dining restaurant, elevating guest experiences and service standards to world-class levels through leadership, operational excellence, and strategic contributions.

Responsibilities

Guest Experience & Service Excellence

• Lead front-of-house operations to deliver flawless service at every guest interaction
• Create highly personalized guest experiences aligned with Michelin-star standards
• Build and maintain strong relationships with VIPs, regular guests, media, partners, and international clientele
• Manage guest feedback and service recovery with professionalism and discretion
• Ensure consistent execution of all service rituals, standards, and details

Leadership & Team Development

• Inspire, mentor, and develop front-of-house team members to achieve exceptional performance
• Conduct daily briefings, training sessions, and ongoing coaching to enhance team skills
• Foster a culture of excellence, discipline, teamwork, and accountability
• Collaborate closely with the Executive Chef and senior leadership to ensure seamless kitchen-service coordination

Operations Management

• Manage reservations flow, floor planning, service pacing, and staffing to optimize guest experience and operational efficiency
• Maintain high standards of restaurant presentation, hygiene, and operational readiness
• Oversee wine and beverage coordination with the Sommelier team
• Monitor and analyze operational KPIs, labor productivity, guest satisfaction, and financial performance
• Assist PR and marketing teams in supporting brand initiatives
• Ensure compliance with all local regulations and company SOPs

Strategic Contribution

• Drive continuous improvement toward achieving a third Michelin star
• Identify and implement opportunities to elevate service standards and operational excellence
• Support brand reputation, media engagements, collaborations, and special events as needed

Preferred competencies and qualifications

• Experience in internationally recognized Michelin-starred restaurants
• Strong knowledge of French cuisine, wines, and fine dining service rituals
• Proven ability to lead high-performance teams in demanding environments
• Commitment to continuous improvement and excellence