GENERAL MANAGER

Job Purpose
To lead and manage the overall operations of a nightclub and entertainment venue, ensuring high-quality guest experiences, regulatory compliance, business growth, and brand excellence in Singapore's nightlife industry.

Key Duties & Responsibilities
1. Strategic & Business Leadership

Develop and execute strategic plans to grow club revenue, market share, and brand positioning
Lead entertainment programming aligned to customer trends and brand image
Prepare and monitor annual budget, cost control and business forecasts
Analyse business performance KPIs, customer behaviour and competitor activities
Develop VIP, membership, table booking and corporate event revenue strategy

2. Operational Management

Oversee daily nightclub operations including bar, entertainment, front-office and security
Manage crowd control, guest entry flow, VIP hospitality and event execution
Ensure high standards of lighting, sound, DJ setup and entertainment quality
Monitor inventory, procurement, alcohol stock, bar supplies and equipment
Introduce operational SOPs and continuous process improvement systems

3. Staff Leadership & HR

Lead, train and supervise staff including DJs, bartenders, service crew, bouncers, promoters
Establish KPIs, work schedules and manpower roster planning
Conduct performance reviews, coaching and hiring of critical roles
Maintain a positive, performance-driven culture and professional work standards

4. Marketing & Promotions

Plan and execute digital marketing campaigns, influencer partnerships & PR events
Manage collaborations with entertainers, DJs, artists, event hosts and promoters
Oversee branding, social media, events calendar and special theme nights
Drive customer loyalty, VIP retention and membership programmes

5. Customer Experience Management

Build & maintain excellent customer service standards
Manage VIP and high-profile customer relationships
Handle guest feedback, complaints and service recovery
Ensure premium hospitality experience at all times

6. Regulatory Compliance & Safety

Ensure compliance with Singapore laws and regulatory requirements including:
Singapore Police Force (Public Entertainment & Liquor License)
URA / NEA / SFA / SCDF standards
Workplace safety, fire safety & security
Implement responsible alcohol service and crowd-safety procedures
Maintain compliance documentation, audits & reporting

7. Finance & Administration

Monitor cash flow, revenue reports and billing accuracy
Vendor and contract management - security firms, event partners, suppliers
Handle purchasing, cost control, asset maintenance and vendor payments
Prepare monthly management reports for directors

8. Community & Stakeholder Management

Engage with local authorities, industry networks and community stakeholders
Build strong partnerships with suppliers, event sponsors & media agencies

Job Requirements


Minimum 5-10 years management experience in nightlife / F&B / hospitality
Strong knowledge of Singapore nightlife operations & compliance laws
Experience managing a multi-cultural team
Excellent leadership, communication & crisis-handling skills

Performance KPIs

Revenue growth & profitability
Customer satisfaction & VIP retention
Operational efficiency & compliance score
Staff performance & retention
Marketing ROI & event success metrics

Soft Skills Required

Leadership & decision making
Crisis and crowd management
High-pressure problem solving
Strong interpersonal & networking skills
Marketing & brand awareness