Job Responsibilities
1. Strategic & Operational Leadership
- Provide overall leadership for all restaurant operations, ensuring consistency across every touchpoint.
- Translate the restaurant's culinary vision into a seamless guest journey across la-carte dining and private dining rooms.
- Uphold the restaurant's brand identity-no tablecloth dining, bespoke chinaware, precision service, and understated luxury.
- Ensure operational readiness and service excellence across major dining sections
- Forbes 5 Star Service Standards.
2. Culinary & Beverage Stewardship
- Serve as the primary operational partner to the Executive Chef, ensuring strong communication and aligned execution.
- Champion the restaurant's wine program
- Ensure teams demonstrate deep product knowledge, cultural fluency, and confident storytelling across food, wine, and tea.
3. Guest Experience & VIP Relations
- Personally oversee experiences for high‑net‑worth gaming guests and influential regional hosts.
- Build long‑term relationships with VIP patrons, casino hosts, and key internal stakeholders.
- Anticipate guest preferences and cultural nuances to deliver personalized hospitality at the highest standard.
4. People Leadership & Culture
- Lead and develop a diverse team of over 100 employees across all functions.
- Build a performance‑driven culture rooted in discipline, pride, and hospitality excellence.
- Implement structured training pathways, succession planning, and leadership development programs.
- Model professional conduct, grooming standards, and language fluency.
5. Financial & Commercial Accountability
- Hold full P&L responsibility, ensuring revenue optimization, labor efficiency, and disciplined cost control.
- Drive performance across private dining, premium beverage sales, and high‑value culinary experiences.
- Work closely with internal partners to align pricing, promotions, and guest strategy while protecting the restaurant's identity and integrity.
6. Governance, Standards & Compliance
- Maintain strict adherence to Michelin criteria, Marina Bay Sands standards, and all regulatory requirements.
- Ensure immaculate hygiene, safety, and operational discipline in all guest and staff areas.
Job Requirements
Education &Certification
- Diploma/Degree in hospitality or related field preferred.
Experience
- Proven experience as a General Manager or Senior Restaurant Leader in a Michelin‑starred restaurant or ultra‑luxury fine dining environment.
- Demonstrated success managing large teams (100+ employees) within high‑touch, high‑volume luxury settings.
- Strong experience with VIP's or UHNW guest environments exposure to gaming operations is a plus.
Other Prerequisites
- Strong cultural sensitivity and experience leading cross‑cultural teams
- Calm, authoritative, and emotionally intelligent leadership style.
- Strong aesthetic sensibility and meticulous attention to detail.
- Commercially disciplined while deeply respectful of culinary heritage and craftsmanship.
- High integrity, discretion, and professionalism in all VIP‑related matters.
- Highly presentable and polished, capable of representing Marina Bay Sands on an international platform.
