General manager

Job Description:

The General Manager is responsible for the overall strategic, operational, and financial management of the coffee shop. This role oversees daily operations, drives business growth, ensures profitability, and maintains high standards of customer service and compliance with Singapore regulatory requirements.

Key Responsibilities:

1. Business & Strategic Management
   Develop and implement business strategies to drive revenue growth and profitability
   Set operational goals, budgets, and performance targets
   Analyse financial performance and implement cost control measures
2. Operations Oversight
   Oversee daily coffee shop operations, ensuring smooth workflow and service efficiencyEnsure consistent quality of food, beverages, and customer serviceManage inventory, procurement, and supplier relationships
3. Financial Management
   Monitor sales, expenses, and cash flow to ensure financial stability
   Prepare financial reports, forecasts, and budgetsImplement pricing strategies and cost optimisation measures
4. Staff Management & Leadership
   Lead, supervise, and motivate staff across all functions
   Oversee hiring, training, scheduling, and performance management
   Foster a positive and productive working environment
5. Customer Experience & Service Excellence
   Ensure high levels of customer satisfaction and service standards
   Handle escalated customer feedback and resolve issues effectively
6. Compliance & Regulatory Requirements
   Ensure compliance with Singapore food safety, hygiene, and licensing regulations
   Maintain proper documentation and adherence to MOM, NEA, and other regulatory standards
7. Marketing & Business Development
   Develop and execute marketing campaigns and promotional activitiesIdentify opportunities for expansion, partnerships, and brand growth
8. Vendor & Stakeholder Management
   Manage relationships with suppliers, landlords, and business partners
   Negotiate contracts and ensure cost-effective procurement

Requirements:

• Strong business acumen with financial management experience
• Proven leadership and team management skills
• Good understanding of Singapore F&B regulations and compliance requirements
• Ability to work flexible hours, including weekends and public holidays