We are looking for a passionate and experienced Restaurant General Manager to join our dynamic team and lead our restaurant to even greater success. The ideal candidate will be a strong leader with a passion for fine dining, exceptional customer service, and operational excellence.
Responsibilities
Leadership and Management:
- Oversee daily operations of the restaurant, ensuring the highest standards of service, quality, and hospitality.
- Lead, motivate, and manage a team of front-of-house staff, including waitstaff, bartenders, and hosts, ensuring consistent delivery of exceptional service.
- Foster a positive and collaborative work environment that encourages employee development, engagement, and retention.
- Conduct regular performance reviews and provide feedback, training, and development opportunities to all team members.
Customer Experience:
- Maintain a guest-centric approach, ensuring an exceptional dining experience at every touchpoint.
- Handle guest concerns, feedback, and complaints in a professional and timely manner, ensuring satisfaction and loyalty.
- Anticipate guests needs and exceed their expectations, upholding the restaurant's reputation for excellence.
Operations and Financial Management:
- Manage day-to-day operational activities, including opening and closing procedures, inventory management, and maintaining cleanliness and safety standards.
- Develop and monitor financial performance, including revenue and cost control (labour, food, beverage, etc.).
- Implement effective operational procedures to improve efficiency and ensure high standards across the restaurant.
Business Development and Marketing:
- Collaborate with the executive chef and marketing team to promote and develop the restaurant's brand, including special events, seasonal menus, and promotions.
- Develop strategies for customer retention and growth, working closely with the management team to identify opportunities for increasing revenue.
- Establish and maintain strong relationships with regular guests, industry partners, and suppliers.
Compliance and Quality Control:
- Ensure the restaurant adheres to local regulations and health and safety standards, including food hygiene, liquor licensing, and employment laws.
- Regularly audit restaurant operations for quality control and ensure consistency in food and service delivery.
Requirements:
- Minimum of 5 years of experience in fine dining management, with at least 3 years in a senior leadership role in a high-end restaurant or hospitality environment.
- Proven track record of leading and managing a team in a fast-paced, luxury dining establishment.
Skills & Attributes
- Strong leadership, organizational, and communication skills.
- In-depth knowledge of restaurant operations, including front and back of house.
- Deep understanding of fine dining service standards, etiquette, and guest expectations.
- Financial acumen, with experience managing budgets, P&L, and cost control.
- Ability to handle high-pressure situations while maintaining composure and professionalism.
Personal Attributes:
- Strong attention to detail and a commitment to delivering excellence.
- A passion for fine dining, hospitality, and continuous improvement.
- A proactive, problem-solving attitude and ability to work independently.
