Job Description:
Business & Operations Management
- Oversee daily operations across all F&B outlets and business units.
- Ensure smooth coordination between operations, kitchen, service, marketing, and finance teams.
- Develop and implement operational policies, SOPs, and workflow improvements.
- Monitor outlet performance, customer satisfaction, and service quality standards.
- Ensure compliance with food safety, hygiene, and licensing regulations.
Financial & Performance Management
- Manage budgets, cost control, and overall profitability of the group.
- Analyze sales reports, operational KPIs, and financial performance.
- Drive revenue growth through operational efficiency and strategic planning.
- Monitor labor costs, inventory control, and wastage management.
Team Leadership & Human Resource Management
- Lead, mentor, and manage outlet managers and department heads.
- Oversee manpower planning, recruitment, training, and staff development.
- Foster a positive work culture and maintain high team performance standards.
- Conduct performance reviews and implement improvement plans where necessary.
Strategic Planning & Business Development
- Support expansion plans, new outlet openings, and business growth initiatives.
- Identify market trends and opportunities to improve competitiveness.
- Collaborate with marketing teams on promotions, branding, and customer engagement strategies.
- Build and maintain relationships with suppliers, partners, and stakeholders.
Customer Experience & Brand Standards
- Ensure consistent customer service excellence across all outlets.
- Handle major customer concerns and implement service recovery strategies.
- Maintain brand image, operational consistency, and quality standards.
Job Requirements:
- Bachelor's Degree in Business Management, Hospitality, or related field preferred.
- Proven experience in F&B operations or multi-outlet management.
- Strong leadership, communication, and problem-solving skills.
- Knowledge of budgeting, cost control, and business performance analysis.
- Ability to work in a fast-paced and dynamic environment.
- Familiarity with POS systems, inventory systems, and operational reporting.
