Game Customer Support Specialist

Responsibilities:

- Provide timely and professional customer support to players through in-game channels, email, and social media

- Handle player inquiries and issues, escalating technical problems to relevant teams when necessary

- Maintain a positive and engaging player community, ensuring high levels of customer satisfaction and retention

- Collect and analyze common player feedback, providing suggestions to improve the overall gaming experience

- Contribute to the development and updating of the customer support knowledge base

Requirements:

- Passion for gaming, with familiarity in mobile and social games

- Strong communication skills and empathy to understand and resolve player concerns

- Proficiency in English and Mandarin (written and spoken) is required

- Additional proficiency in Japanese, Korean, or Malay will be considered a strong advantage

- Previous customer service experience (e.g., online support, e-commerce, or game customer service) is a plus

- Willingness to work on shifts, including evenings and weekends, will be an advantage