We are seeking a Product Operations Specialist to ensure the reliability, performance, and continuous improvement of digital products by working closely with Product, Engineering, and Operations teams.
Responsibilities
- Plan, coordinate, and manage production releases, including preparing release plans, securing approvals, and ensuring smooth deployments with proper rollback and escalation procedures
- Monitor and manage day-to-day system operations, ensuring system stability, performance, and adherence to defined SLAs
- Triage, investigate, and resolve production incidents in collaboration with cross-functional teams, providing timely updates to stakeholders
- Develop, implement, and continuously improve operational processes, workflows, and best practices to enhance efficiency and system reliability
- Analyse system performance metrics and operational data to identify trends, root causes, and opportunities for optimisation
- Conduct post-incident reviews and root cause analysis, and drive preventive measures to reduce recurring issues and improve overall system resilience
- Support production troubleshooting through data querying, log analysis, and system investigation
Requirements
- 3-6 years of experience in Product Operations, Technical Operations, Service Delivery, or a related role within a technology environment
- Proven experience in production support, incident management, and release coordination in SLA-driven environments
- Familiarity with software development lifecycle (SDLC), deployment processes, and working in Agile or DevOps environments
- Basic proficiency in data querying (e.g., SQL) and ability to analyse system logs and performance data
- Hands-on experience with tools such as Jira, Zendesk, ServiceNow, or equivalent ticketing and workflow management systems
- Strong problem-solving, analytical, and organisational skills, with the ability to manage multiple priorities in a fast-paced environment
- Excellent communication and stakeholder management skills, with the ability to collaborate effectively across technical and non-technical teams
- Proactive mindset with a focus on continuous improvement and operational excellence
